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Florence
Customer Service/Logistics/Administrative
Contacto
Competencias
Demonstrated experience with Excellent organizational.
Demonstrated experience with Communication.
Demonstrated experience with interpersonal skills.
Demonstrated experience with report writing skills.
Demonstrated experience with Excellent problem solving and analytical skills.
Educación
Idiomas
Resumen
Customer Service/Logistics/Administrative open to new opportunities
Experiencia
CLUB ADMINISTRATOR
Ensuring membership is up to date and all fees paid in by members. Following up on queries from members in regards to Club rules and regulations.. Updating the various social media platforms in regards to races and general information in regards to the club.. Assisting in organization of the races held by the club.
IMPORTS/EXPORTS ASSISTANT
Ensuring that stocks to be exported and imported both have the correct documentation required.. Liaising with KRA to ensure that all entries have been passed successfully and following up in case there is an issue that requires to be solved.. Maintaining reports on the stock both being imported and exported to ensure proper tally at the end of every week.. Liaising with the Cargo agents responsible for Shipping company stocks out of the country and also the stocks coming into the country.
FINANCE CLERK
Ensuring proper and correct amounts are invoiced to the correct clients.. Liaising with the airlines within our networks to ensure up to date pricing and invoicing is done.. Following up with the travel agents on the specific accounts that they deal with to ensure proper accounts are always maintained.
TRANSPORT AGENT
Monitor and ensure timely loading, dispatch and mapping of goods to correct destinations.. Tracking of DHL delivery vehicles to ensure prompt arrival and seamless offloading of cargo, using the Mix-telematics tracking system.. Follow up and resolution of any offloading concerns that may arise at the recipient client premises.. Collection of paperwork after delivery is done, and ensuring that it is keyed into the Kewill system that is a storage solution for shipping operations that supports and enables follow up of complex high volume and multiple location shipping and delivery processes.. Ensuring compliance to logistics and customs regulations in Kenya.
CUSTOMER SERVICE AGENT
Maintaining open and flawless lines of communication between internal and external customers. Following up on trucks dispatched up until prompt arrival at customer premises.. Resolving issues/complaints experienced by customers in regards to goods received and their condition. Creating and updating a daily delivery schedule to assist in track and trace of orders received from dispatch to customer receipt
RECONCILIATION AGENT
Creating and updating daily and weekly KPI reports to be shared both internally and externally.. Reconciling the dispatch documents and ensuring correct loading and timely dispatch of cargo.. Resolving anomalies noted during loading of merchandise.
DISPATCH CLERK
Ensuring proper batching of delivery orders. Ensuring timely shipment of orders through the Navision system.
LOGISTICS AGENT
Issuance of supplies based on correct documentation. Maintaining, updating, and reconciling store records.. Participating in stock take, preparation and timely submission of stock reports, to management.. Ensuring minimum damage and loss in stock inventory
LOGISTICS AGENT
Ensuring proper recording and loading of client merchandise.. Updating clients on shipment status from dispatch to successful delivery.. Participating in stock take, preparation and timely submission of stock reports, to management. Receiving and resolving customer shipment concerns.. Prompt banking of the units collections
DATA ENTRY CLERK
Keying in of data, and update of records.. Handling all data entry of the records. Ensuring accurate inventory and packaging of clients merchandise, for dispatch purposes.. Providing quality customer service and updates to the client.. Ensuring accurate inventory and packaging of clients merchandise, for dispatch purposes.. Providing quality customer service and updates to the client
Imports/Exports Assistant
Verified documentation for imported and exported stock.. Liaised with KRA to ensure entries were successfully processed and followed up on issues requiring resolution.. Maintained import and export stock reports and ensured accurate weekly tallies.. Coordinated with cargo agents regarding shipments entering and leaving the country.
Logistics Agent
Ensured proper recording and loading of client merchandise.. Updated clients on shipment status from dispatch to successful delivery.. Participated in stock takes and prepared stock reports for management.. Received and resolved customer shipment concerns.
Logistics Agent
Promptly banked unit collections and maintained accurate records.. Keyed in data and updated operational records.. Handled data entry of records.. Ensured accurate inventory and packaging of client merchandise for dispatch.. Provided quality customer service and updates to clients.