Juan

Utilized project management tools like Asana, Microsoft Planner, and Trello to organize tasks and track progress using Agile and Kanban methodologies.

Managed end-to-end billing processes, including invoice generation, data validation, and reconciliation to ensure accuracy and compliance.

Provided high-quality customer service in telecommunications, resolving issues efficiently and maintaining top satisfaction scores.

Applied Microsoft Excel for data validation, template development, and process improvement.

Conducted stakeholder interviews, prepared performance reports, and managed relationships at organizational levels.