Forest - Software Engineer with 5 years of expertise in full-stack development

Developed and implemented a custom Salesforce Health Cloud solution to improve patient engagement and streamline clinical workflows, Skilled in integrating Salesforce with EHR/EMR systems such as Epic, Cerner, and AthenaHealth using FHIR/HL7 APIs, MuleSoft, and REST/SOAP web services, Designed and implemented integration between Salesforce Health Cloud and Epic EHR using FHIR APIs and MuleSoft Anypoint Platform, Built custom Apex REST services to expose Salesforce data back to the EHR system for synchronization of care plans and appointment updates, Integrated APIs with CRM, ERP, and third-party systems using REST and GraphQL endpoints, Designed and implemented custom objects, fields, and workflows to manage patient data and care plans within Salesforce Health Cloud, Integrated Salesforce Health Cloud with external systems (e.g. electronic health records) using REST APIs and custom code, Collaborate with Healthcare professionals and IT staff to define requirements and deliver solutions, Mentor junior developers on Salesforce Health Cloud best practices, Skilled in encryption-at-rest, event monitoring, and field audit tracking, ensuring full regulatory compliance (HIPAA), Integrated Consumer Goods Cloud with ERP systems (SAP/Oracle) and external data sources for product, pricing, and sales data, Implemented Consumer Goods Cloud (CGC) to support national and regional account planning and assortment optimization, Integrated Salesforce Trade Promotion Management (TPM) with ERP systems (SAP/Oracle) and external data sources for shipment, sales, and accrual data using APIs and middleware, Implemented role-based access control in Salesforce Trade Promotion Management (TPM) for promotions, CBPs, and trade budgets to ensure secure and compliant data access, Implemented Salesforce CTI integration to enable screen pop, click-to-dial, automated case creation, and intelligent call routing within Service Cloud, Managed Contact Center is to support customers, resolve issues, answer questions, and deliver a consistent customer experience, Set up and optimized Event Monitoring to track login activity, API calls, and data access for threat detection and audit reporting, Experience in API Design and Development like RESTful APIs, SOAP services, API Connect, Streaming API and Bulk API Developed an asynchronous call from Trigger in order to integrate our database with Salesforce, Designed and implemented Email-to-Case to automatically generate cases from customer emails, reducing manual creation by 70%, Configured Omni-Channel routing to distribute cases and chats to the most available agent, balancing workload across multiple agents, Configured case escalation rules to meet strict SLA compliance requirements, Implemented Public Sector Solution for Licensing and Crisis Response management, Implemented Salesforce Public Sector Solution to build and support thriving communities with package applications Like Licencing Permitting, Inspection and Crisis Response Management, Managed Regulatory code in Salesforce Public Sector Solution in case of violation to take photos, document the violations and also capture signatures digitally, Implemented Salesforce Public Sector Solution to automatically notify inspectors on their daily visit plan on their mobile devices, Experience in Implementing COPADO DevOps tool that helps streamline seamless salesforce solutions, focusing mainly on Low-Code CI/CD and AI-driven test Automation for Enterprise Clouds, Implemented Copado with user story for deployment of custom objects, fields and so on, Experience in implementing Copado to allow in creating a deployment from different places when moving changes across different environments in your pipeline, Implemented integration between Copado DevOps platform with Jira to help Team Monitor the progress of user stories in both systems, Implemented Salesforce Data Cloud to Optimize data management processes to reduce duplicate records and improve data accuracy, Implemented Salesforce Data Cloud in Analytics by using reporting tools to analyze campaign performance and metrics like open rates, click-through rates, and conversions, Implemented Salesforce Data Cloud to Identify patterns and anomalies in data, and develop solutions to meet business needs, Implemented Microsoft Clariti and integrated it with a new Project that I have created, Implemented Microsoft Clariti for Corporate training, Performance marketing strategies and so on, Extended Salesforce functionality by integrating Aura with Apex controllers for server-side operations, Migrated existing JavaScript-heavy Visualforce pages into Aura Components to improve Lightning Experience adoption

Over 7 years’ experience as a Salesforce Devops Engineer/Administrator and have in depth experience with the Salesforce Devops Life Cycle including analysis, application design pattern, CICD Pipeline, deployment and release planning, Experience in integrating Salesforce with Amazon Web Services (AWS), Used CTI Adapter for Salesforce- Amazon Web Service integration (AWS), Good hands on experience in the Salesforce CLI Platform and SFDX GIT Plugin, Experience in maintaining CICD Pipelines with Branching Strategies Techniques, Developed several Triggers, Apex classes, Batch classes, Lightning Component, LWC and Visual force pages as part of the application development, Implemented integration between Copado DevOps platform with Jira to help Team Monitor the progress of user stories in both systems, Experience in Implementing COPADO DevOps tool that helps streamline seamless salesforce solutions, focusing mainly on Low-Code CI/CD and AI-driven test Automation for Enterprise Clouds, Experience in implementing Copado to allow in creating a deployment from different places when moving changes across different environments in your pipeline, Implementation of Vlocity Turbo Extract, Vlocity DataRaptor Extract, Vlocity DataRaptor Load, Vlocity DataRaptor Extract and Vlocity DataRaptor Transform, Implementation of Vlocity Omni script to give customers a guided path for completing a business and serves as a configuration way of creating a seamless customer experience, Implementation of Integration Procedure that can be called from Vlocity Omni script or FlexCards, or API, or even from an apex method, Developed Aura Components for Salesforce Service Console, including guided case resolution and knowledge article suggestions, Created reusable Aura components (modal popups, dynamic forms, search components) to reduce development redundancy, Implemented Microsoft Clariti for Corporate training, Performance marketing strategies and so on, Worked with native Salesforce Quote to Cash (CPQ) functionality such as Opportunity, Product configuration, Product rules, Price rule, Quote, Order and Contrast, Worked on integrating Sales Order record (CPQ) to DocuSign by developing a callout to pull data from DocuSign to Salesforce, Integration of their database to Salesforce by developing a call out to call the external at a base in order to pull data from the database to Salesforce, REST SOAP, BULK AND STREAMING API calls, Build Lightning Web Component (LWC) to be used in Communities, created Apex Controllers and Triggers based on the business requirements

Performed the role of Salesforce.com Developer in the organization, Worked with native Salesforce Quote to Cash (CPQ) functionality such as Opportunity, Product configuration, Product rules, Price rule, Quote, Order Management and Contrast, Played an active role in deployment and data migration for CPQ Projects using Change set and Data Loader, Interact with various business team members to gather and document the requirements, Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse, Closely worked with SalesForce.com teammates while implementing the solutions for the requirements, Developed several Triggers, Apex classes and Visual force pages as part of the application development, Implemented Mulesoft to connect different Applications and Data Sources including Salesforce, Implemented Salesforce with Mulesoft Anypoint combination for integration

Over 12 years of IT experience and 5 years as a Salesforce.com Developer and excellent experience as Salesforce Admin as well, Extensive experience with the Salesforce.com development life cycle, application design patterns, integration patterns and deployment planning, Experienced working in Cross - functional teams, identifying business requirements and supporting sales/marketing efforts, Experience in SFDC Development implementing the APEX Classes, APEX Triggers, Visual Force pages, S - Controls, Force.com IDE, Eclipse with SOQL, SOSL and Plug-ins, In-depth experience in CRM business processes like Forecasting, Campaign Management, Lead Management, Pipeline Management, Order Management, Account Management, and Case Management, Used Email to case, Web to Case features and created a community where the customers can create, update and manage their cases, Proficient in dealing with functionalities related to sales cloud & service cloud, Marketing cloud, Experience with SFDC Service console, customer portal, case management, knowledge base, customer communities and service account management, Developed and recommended CRM roadmap for customers in the Financial Domain, Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development, Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing, Created customized UI as per the client and application requirements using Visualforce, Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs, Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers, Experience in data migration from Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail, Working with different aspects of Web Services (XML, WSDL, SOAP, REST), Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements, Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Pick-list, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation, Implemented Security and Sharing rules at Object Field and Record levels for different users in the organization, Excellent communication and inter- personal skills, accustomed to work in both large and small team environments, A team player with strong ethic, a positive attitude and ability to make the best use of individual resources, Worked on Salesforce. Com based development enhancements and implemented lightning applications from the scratch, Setting up Service Cloud Console, Cases (Web to case, Email to case), Solutions, Case Assignment and CTI Integration, Expertise in Lightning app builder (salesforce 1) and implemented a new application based on Lightning to have compatibility of the app in mobile, Tab and Desktop versions, Developed Lightning Component Framework and also built Lightning component using aura framework, Knowledge on Salesforce Lightning Process Builder, Lightning UI/UX, app builder and creating Visual Workflows, salesforce support communities and Chatter groups, Built reusable UI/UX components with lightning component framework, Experienced in Object Oriented Analysis and Design and Object-Oriented Programming and Design Patterns under MVC (Model View Controller) Architecture, Capable of rapidly learning new technologies and processes, and successfully applying them to projects and operations

Develops work plans or reviews other work plan timelines and manages workflows to meet project timeframes, Working with management and end-users to create and manage workflow rules, data validation, processes and flows, Work with management, create and manage complex workflow rules, data validation, and triggers, Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes, Make recommendations for enhancements and modifications to improve system performance, efficiency, internal business process, and reporting, Work Closely with Team Lead or Project Manager to develop solution in accordance to the system design, Work with Manager to provide scope and timelines, Developed and recommended CRM roadmap for customers in the Financial Domain, Experience working in Agile methodology, Scrum methodology, Waterfall model and Test-driven development, Created test scenarios on Sandbox and production environment and migrated code to deployment upon successful testing, Salesforce Build Complex and reusable Components in Vlocity Optimize and improve the overall runtime of Omni Scripts, DataRaptor and Vlocity integration Procedures using best practices, Deployment of Omni script from one environment to another Good knowledge of Omni script UI, OmniStudio and Building Vlocity custom Templates, Created customized UI as per the client and application requirements using Visualforce, Review/Adjust/Write Apex and Visual Force page builds to ensure we keep code coverage at a high percentage as well as meet business needs, Expertise in creating different email templates and inbound emails using Visualforce for the clients and customers, Competent in analyzing and creating narrative Use Cases, Use Case Diagrams, Activity diagrams, class diagrams, Data/Flow/Navigational flow Diagram using UML Tools like MS Visio, Experience in data migration from ACT, Excel, MS outlook using Data Loader, Data Import Wizard, SFDC Data Export, Experience in Creating page layouts, search layouts to organize fields, custom links, related lists and other components on a record detail, Working with different aspects of Web Services (XML, WSDL, SOAP, REST), Expertise in customizing standard Objects like Accounts, Contacts, Opportunities, Products, Cases, Leads, Campaigns, Reports (Summary reports, tabular reports, Pie charts) and Dashboards and Report folders for different user profiles as per the requirements, Created lookup and master-detail relationships on the objects and created junction objects and various advanced fields like Picklist, Field Dependencies, Custom Formula, Approval Process, Sharing rules for automated alerts, field updates and Email generation

Performed the role of Salesforce.com Developer in the organization, Interact with various business team members to gather and documented the requirements, Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse, Performed the role of Salesforce.com Developer in the organization, Experience in Financial Service Cloud (FSC), Sales Cloud, Experience delivering end-to-end solutions on the nCino Bank Operating System built on Salesforce, Experience in implementing commercial, small business, and retail lending workflows, integrating nCino with core banking systems, and customizing Financial Services Cloud to meet regulatory and compliance requirements, Implemented nCino to help financial institutions enhance their operational efficiency and profitability, Implemented nCino Platform to digitize document and processes to increase transparency in data

Performed the role of Salesforce.com Developer /Administrator in the organization, Interact with various business team members to gather and document the requirements, Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse, Implemented Salesforce Public Sector Solution to build and support thriving communities with package applications like Licencing ,Permitting, Inspection and Crisis Response Management, Managed Regulatory code in Salesforce Public Sector Solution in case of violation to take photos, document the violations and also capture signatures digitally, Closely worked with SalesForce.com teammates while implementing the solutions for the requirements, Developed several Triggers, Apex classes and Visual force pages as part of the application development, Involved in Salesforce.com Application Setup activities and customized the applications to match the functional needs of the organization, Build Experience Cloud Web Page according to design, develop custom UI using CSS, HTML, LWC and so on, Implementation of Vlocity Turbo Extract, Vlocity DataRaptor Extract, Vlocity DataRaptor Load, Vlocity DataRaptor Extract and Vlocity DataRaptor Transform, Implementation of Vlocity Omni script to give customers a guided path for completing a business and serves as a configuration way of creating a seamless customer experience, Implementation of Integration Procedure that can be called from Vlocity Omni script or Flex Cards, or API, or even from an apex method, Interacted with various business team members to gather and documented the requirements, Implemented the requirements on Salesforce.com platform and Force.com IDE Plug-in using Eclipse, Closely worked with SalesForce.com consultants while implementing the solutions for the requirements, Worked on various salesforce.com standard objects like Accounts, Contacts, Leads, Campaigns, Reports and Opportunities, Customized the Dashboards to track usage for productivity and performance of business centers and their sales teams, Designed, Implemented and deployed the Custom objects, Page layouts, Custom tabs, Components to suit to the needs of the application, Created Custom Objects and defined lookup and master-detail relationships on the objects and created junction objects to establish many-to-many relationship among objects, Created various profiles and configured the permissions based on the organizational hierarchy requirements, Customized tabs for different business user’s groups and business centers, Created the workflows for automated lead routing, lead escalation, alerts and custom coaching plans, Implemented various Custom Reports and deployed them for different business user levels, Implemented escalation rules, automatic case generation and their escalation to call center representative, and generated email alerts for quick issue resolution, Provided the training to the internal business users to use the application and develop their own custom reports, Used Salesforce Chatter to provide real time notifications of changes in accounts, leads and opportunities to help sales and service teams to be more efficient, Performed the role of support engineer for the internal users and helped them in getting used to the application, generated reports and saved them for further access to the users, Customized the entire Salesforce.com applications to incorporate the business requirements which involved creating Web Forms

Experience in Administration, Configuration, Implementation, and Support of Salesforce CRM based on Apex Language and leveraging Force.com Platform, Experience in realizing the business requirements to design on salesforce.com platform by designing the required entities like custom objects, creating the relationships/ junction objects like Master-Child, Lookups, Pages, Classes and Interfaces, Proficient in performing detailed analysis of business and gathering technical requirements, Developed Apex classes using other platform based technologies like Visualforce, Force.com IDE, Experienced in use of Standard and Custom controllers of Visualforce in development of custom Salesforce pages as required by business requirements, Proficient knowledge of Governor limits. Experienced in optimization of existing code in according to the governor limits, Experience in using third party tools in Salesforce.com AppExchange, Experience in creating various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders, Responsible for issue resolution and configuration of system enhancement requests across the Salesforce.com user base, Utilized Salesforce.com CRM Content to improve file sharing and collaboration within the sales organization, Implemented a web-to-lead form that includes work flow and approval processes, Created custom reports and dashboards to provide real time information to the sales team, Implemented work flows and processes to streamline work and increase sales productivity, Applied formulas and validation rules to enhance quality during data capture, Managing operational requests such as creating rules around workflows rules and workflow actions, Prepare data files and upload the data into salesforce.com using Apex Data Loader, Provide daily report of field sales success and communicate it to the superior, Develop and implement new sales initiative strategies and programs to capture key demographics, Meet with customer to discuss their evolving need and assess the quality of our company relationship with them, Provide ongoing support for sales associates as they generate leads and close new deals, Assess the strengths and weaknesses of sales team and manage the sales program accordingly

Provide daily report of field sales success and communicate it to the superior, Develop and implement new sales initiative strategies and programs to capture key demographics, Meet with customers to discuss their evolving need and assess the quality of our company relationship with them, Provide ongoing support for sales associates as they generate leads and close new deals, Assess the strengths and weaknesses of sales team and manage the sales program accordingly

Solicited for business opportunities for all our new retail products, Managed customer accounts built positive relationships with customers and grew account base within territory, Achieved $900K in sales within a year of sales of’ “Lontor” brand of Torchlight by our company, exceeding gross profit objective by 150%, Was promoted to assistant manager for outstanding performance, Tracked, and collaborated with team members, on new opportunities and leads, Part of focus Group responsible for the identification and communication of system enhancements that would increase Overall performance of the sales organization