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fRANCIS
Customer Service Specialist with proven conflict resolution skills
Contacto
Competencias
Applied interpersonal and problem-solving skills to support and assist customers effectively.
De-escalated dissatisfied customer interactions by providing supportive and patient assistance.
Reviewed and updated customer accounts, ensuring accurate information and service delivery.
Effectively communicated account details and assisted customers with inquiries and issues.
Educación
Idiomas
Resumen
Dedicated customer service professional experienced in de-escalating conflicts and managing account information at Scotia Bank.
Logros Clave
- De-escalated customer conflicts by providing patient assistance at Scotia Bank
- Reviewed and managed customer accounts, ensuring accurate updates and information dissemination
- Handled sensitive customer interactions involving billing, shipping, warranties, and account inquiries
Experiencia
Customer Care Advisor
De-escalated situations involving dissatisfied customers by offering patient assistance and support., Reviewed customer or client accounts, providing updates and information about billing, shipping, warranties and other account items.