Francisco - Hospitality Professional with 10+ years of service excellence

Delivered high-quality customer service in luxury hotel and restaurant settings.

Managed daily hotel and restaurant operations, ensuring efficiency and standards adherence.

Coordinated groups and events, handling reservations, logistics, and banquet operations.

Engaged in B2B marketing activities and built strategic partnerships to promote services.

Utilized Microsoft Office tools for daily operations, planning, and reporting.

Increase operational efficiency, Business Alliances, Prepares Restaurant for each shift

Built operations teams to provide tangible added value to guests through various business unit., Enhanced guest satisfaction index.

Standardized F&B process inventory and menu., Customer Service (Reservations, quotations etc), B2B Marketing in social media.

Rooms reservations and blocking, Banquet & Conventions operations, Logistics for lodging (MLS, LIGA MX, BBVA)

Customer Service in a 5 Diamond All Inclusive Hotel, Ensuring high Operations standards (inventory, menu, quotations), Residence Host in restaurants, Pool bar and Convention Center