Experienced in delivering high-quality customer service, handling inquiries across channels, and conducting compliance audits, with a focus on customer satisfaction and process improvement.
Provided timely and effective support to customers across multiple channels, ensuring high satisfaction.
Demonstrated clear and empathetic communication skills in customer interactions and team collaborations.
Identified and resolved customer and compliance issues through thorough analysis.
Maintained detailed records of interactions and audit findings to support compliance and service quality.
PARICUS LLC (Remote)
Managed incoming customer inquiries via phone, livechat and email maintaining a high level of professionalism and emphaty achieving a 90% customer'satisfaction rate.
SITEL GROUP
WORKWISER
Managed incoming customer's inquiries by phone, Conducted regular audits of financial records, transactions and process to identify any potential compliance violation.
WORKWISER (Remote)
Provided timely and efficient resolution to customer concerns., Collaborated with team members to improve customer satisfaction ratings., Maintained detailed records of customer interactions and feedback.
Business Administration License
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Managed multiple inquiries and audits efficiently to meet organizational standards.
