Francisco - Customer Support Specialist with 3+ years in telecom and hospitality

Applied technical troubleshooting skills in satellite TV and internet services to resolve issues efficiently.

Handled customer inquiries, complaints, and reservations, maintaining professionalism and adherence to protocols.

Managed high-volume calls and utilized CRM tools to document interactions and resolve customer issues effectively.

Demonstrated active listening and empathy to de-escalate situations and ensure customer satisfaction.

Worked on the AT&T Ubiz account for business clients, providing technical support for satellite TV, residential internet, and phone services., Required correct application of technical processes, adherence to service protocols, accurate incident documentation, and handling high call volumes.

Worked on the Vacasa account, focusing on complaint resolution, reservation issues, and inquiries regarding products and services., Strengthened effective communication skills, decision-making, process adherence, and professional handling of complex situations.

Part of the Choice Hotels and Hilton accounts, performing duties in customer service, reservation management, complaint resolution, and sales support., Developed competencies in performance analysis, protocol compliance, quality metrics management, and consistency in customer experience.