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Francisco
Customer Service & Sales Specialist with 8+ years in diverse roles
Contacto
Competencias
Managed inbound and outbound calls in sales, customer service, and billing environments, ensuring customer satisfaction.
Assisted customers in scheduling appointments for services such as plumbing, electrical, and medical, forwarding information accurately.
Led teams of 13-18 members, overseeing training, performance monitoring, and process improvements.
Handled credit/debit transactions, managed collections, and supported payment recovery for hospital and FedEx accounts.
Provided information on account status, injury claims, and legal or healthcare procedures, ensuring customer understanding.
Educacion
Idiomas
Resumen
Experienced in handling high-volume calls, sales, and customer support across various sectors including automotive, healthcare, legal, and retail. Skilled in team supervision, training, and process management, ensuring efficient service delivery and customer satisfaction.
Logros Clave
- Handled up to 300 calls daily across sales and customer service roles, demonstrating high-volume communication skills.
- Led team of 13-18 personnel as a Team Leader, providing training and performance supervision.
- Facilitated injury and loan claims, guiding clients through complex processes with documented responsibilities.
Experiencia
Virtual Assistant
Handling calls from customers who required assistance in scheduling appointments with technical representatives for various services such as plumbing, electricity, carpet cleaning, roofing, and others offered by the company., My job was to answer customer calls, assist in scheduling appointments,...
Sales Rep
Cold calling customers interested in personal loans, dental procedures, or real estate services., Collaborating with various departments to convert cold and hot leads into customers across different industries., Making up to 300 calls daily and handling a wide variety of customers.
Sales Rep
Handling both inbound and outbound calls for a company specializing in auto parts sales. We assisted customers seeking suspension parts for their vehicles by locating the necessary parts and facilitating payment over the phone using credit cards, debit cards, or checks by phone.
Recovery and collections department
Taking payments over the phone from customers using credit cards or checks for their accounts., Providing customer education on their account status, issuing invoices for services utilized, assisting customers in recovering inactive accounts with FedEx, and offering guidance on the necessary steps...
Customer Service Rep
Assisting individuals worldwide in obtaining interpreters to facilitate communication in various settings such as hospitals, emergency services (police 911), legal consultations with attorneys, medical appointments with doctors, and interactions with hotels, among others.
Virtual Agent
Obtaining customers' injury declarations and assisting them in initiating their work injury claims. This includes facilitating access to a primary doctor for initial injury treatment., Supplying employers with insurance information to cover the costs of patients' visits and...
Collections Agent
As a collections agent, I conducted initial calls to patients who had visited the hospital. My duty was to recover outstanding payments owed to the hospital, whether through personal or government insurance, or by processing payments over the phone using credit/debit cards or checks., Provide...
Transaction Data Processor
Manage Foreclosure and Payoff documents., Work on the Aging Team (Work with old loan’s with the team to create a resolution for the loans)., Complete the attorney’s processes and the Client (Bank) request to close the loan’s until the request is completely done., Work with Microsoft Office 2010.
Customer Care Agent (Boost Mobile)
Worked for the Inbound project., Worked for the Outbound project.