Experienced in hospitality management, inventory control, and tech troubleshooting with a proven record of improving operational efficiency and customer satisfaction across diverse sectors.
Delivered personalized, high-quality customer experiences across hospitality and retail environments.
Managed and optimized inventory control processes, reducing discrepancies and ensuring accuracy.
Diagnosed and repaired hardware/software issues for various devices, supporting both residential and commercial clients.
Supervised front-of-house and logistics activities, ensuring quality service and operational efficiency.
RESTAURANT AMORE
Spearheaded the installation and maintenance of the Point of Sale (POS) system, improving transaction efficiency and inventory tracking., Managed front-of-house operations, including inventory control and wine pairing (Maridaje) recommendations, enhancing the guest dining experience., Directed...
WORKSHOP THE TIGER
Optimized material accounting and inventory systems, reducing discrepancies in dispatcher reports., Managed material admission and dispatch logistics, ensuring 100% accuracy in stock levels for daily operations., Resolved complex customer inquiries, maintaining high satisfaction ratings through...
HOTEL REAL AVENIDA
Provided high-level customer service exclusively in English for international guests, facilitating smooth communication and problem resolution., Coordinated room service logistics and table service, ensuring timely delivery and personalized guest attention.
HOTEL VICTORIA
Bachelor of Science
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Installed and maintained POS and CCTV systems, enhancing operational security and efficiency.
Oversaw administrative customer service and hotel maintenance, ensuring operational wellness and facility safety., Managed logistics and repair tasks across the property, reducing external contractor costs by handling internal maintenance.
SKYNET / MOVIL CENTER
Diagnosed and repaired hardware/software issues for a wide diversity of Android, iOS, and PC devices., Installed and configured remote monitoring systems (CCTV), enhancing security for residential and commercial clients., Served as a technical consultant for sales and support, translating complex...
