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Francisco
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Sales Agent,Customer service
Achieved high customer satisfaction by maintaining a professional and friendly demeanor during sales interactions., Ensured positive customer experiences by resolving complaints quickly and courteously., Identify opportunities for upselling or cross-selling additional services, such as mobile data, landline plans, or cloud solutions., Build long-term relationships to encourage renewals and customer loyalty.
Customer Service Representative
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts., Resolved customer complaints with empathy, resulting in increased loyalty and repeat business., Responded to customer requests for products, services, and company information., Enhanced customer satisfaction by promptly addressing concerns and providing accurate information., Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism., Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.