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Francisco

Medical Advocate with experience in healthcare support and provider liaison

Video resume

Advocate
Advocate for United Health Care calling medical medical equiment providers for members nees

Contacto

Barranquilla, Atlántico, Colombia
Disponible en CazVid
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Competencias

Healthcare AdvocacyIntermediate

Supported members by communicating with healthcare providers and facilitating services.

Communication SkillsIntermediate

Effectively liaised with medical equipment providers and members to address needs.

Customer SupportIntermediate

Provided support to members by understanding and addressing their healthcare needs.

Coordination & Follow-upBeginner

Ensured coordination between members and providers for timely service delivery.

Educacion

High School
Unidad Educativa Para El Desarrollo Social (Undeso)
Completed 1998-01-01
Technical Carrier
Robert Morgan Technical College
Completed 2004-01-01
Attorney at law
Universidad De La Costa – Cuc
Completed 2021-01-01
Master In Commercial Law
Universidad De La Costa – Cuc
Completed 2021-10-09

Resumen

Experienced healthcare advocate specializing in member support and provider communication.

Logros Clave

  • Advocated for United Health Care, supporting member healthcare needs
  • Made calls to medical equipment providers to coordinate services
  • Provided consistent support to members in Barranquilla, Atlántico

Experiencia

Fashion style customer service representative

OFFICE PARTNERS 360 S.A.S
2013-01-01

Customer service for Venus.com, CreationL.com and Lascana.com

Customer service

QUANTICA COMMUNICATIONS S.A.S
2024-02-01 - 2024-04-01

Activate or deactivate cellphone plan service, device service exchange and review usage and credits

Advocate for United Health Care Insurance members

TTEC CX SOLUTIONS COLOMBIA SAS
2023-05-01 - 2024-01-01

Set up medical appointments for members, resolve medical billing issues for members, find medical durable equipment providers to improve quality of life for member

Roadside assistance representative

Lean staffing Group
2022-10-01 - 2023-05-01

Set up appointments for in shop and road assistance for mechanical repairs for more 900 semi-trailers, review and pay invoices for mechanical repairs done to the semi-trailers and the repairs done to the trailers as well

Customer service representative

Majorel Colombia BPO
2021-11-01 - 2022-08-01

Review vehicle details and do changes as requested, check trip itinerary and payments to the driver done by Uber, Review legal ID to check its legality, check fraud document and close account with detected fraud issues

Customer service representative for All State Insurance

Sykes Colombia
2021-03-01 - 2021-10-01

Create indicial accident report for home and auto accidents, Home and auto insurance policy sales

Customer service representative

Quántica BPO
2015-11-01 - 2016-08-01

Review minutes usage and free device troubleshooting and replacement

Customer service representative for A&TT

Sutherland Global Services
2013-10-01 - 2015-09-01

Review phones service charges and plans and mobile devices (cellphones and tablets) sales, Floor support for 2 years

Auto Mechanic, Light vehicles

Auto Nation Honda Miami Lakes
2010-01-01 - 2012-01-01

Auto Mechanic, Light vehicles

Kendall Kia
2005-01-01 - 2009-01-01

Habilidades

Healthcare AdvocacyCommunication SkillsCustomer SupportCoordination & Follow-up
Publicado en CazVid - 3 jul 2025
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