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Francisco
Customer Service Professional with 5+ years in Telecom, Retail, and E-commerce
Video resume
Contacto
Competencias
Expertise in handling diverse customer inquiries, resolving issues, and ensuring positive experiences.
Proven ability to persuade and close sales through effective communication and product knowledge.
Strong verbal communication skills, capable of engaging customers and conveying solutions clearly.
Skilled in managing online orders, payment transactions, and follow-up procedures to ensure accuracy.
Educacion
Resumen
Dedicated customer service professional with over 5 years of experience in diverse industries. Skilled in client communication, sales, order management, and problem resolution. Committed to enhancing customer satisfaction and operational efficiency.
Logros Clave
- Consistently provided tailored solutions to customer inquiries, enhancing satisfaction and loyalty.
- Successfully managed online transactions and follow-ups, ensuring seamless purchase experiences.
- Demonstrated sales aptitude by converting inbound calls into service agreements for major providers.
- Supported shipment evaluations and accessory recommendations, improving customer product satisfaction.
Experiencia
customer service
I collected electricity monthly bill payments, I reviewed customers electric expenses, advise for the best solution for our customers, Some duties were sales, supporting development of short - & long -term electrical contracts
customer service
I evaluated shipments that customers had ordered online in need of accessories for their vehicles, We helped customers by taking payments and also creating orders for them, advising customers of where an item would be located locally after purchasing online, Providing information of pricing details and when items would be ready for pickup after ordering through the phone
Sales rep
As a Sales agent I would make outbound calls and convince customers to agreeing to direct tv or at&t services
customer service
Customers called in to purchase Items from our online site through the phone, I took payments and personal information in order to complete the purchase, I followed up with customers to help track their items, If Items arrived damaged, I would arrange a carrier to pick the item up and refund or offer repurchase with a discount for the inconvenience
Habilidades
Transcripcion del Video
Francisco
Hi, my name is Francisco Casada. I am 31 years of age. I have five years of experience as a call center agent. I have three years of experience as a customer service agent and two years of experience as a sales marketing agent. For customer service, first one was for Stream Energy, electricity companies, second one, customer service for AutoZone, and the third one was customer service for Home Depot.