Experienced data analyst with a strong background in financial data and dashboard development.
Performed complex data analysis to uncover insights and support business strategies.
Utilized SQL for querying and managing large datasets within various projects.
Created dashboards and visual reports to communicate findings effectively.
Leveraged Excel for data manipulation, pivot tables, and advanced formulas.
Jumpeople Corp
Provided front-line technical support and system management to ensure seamless operations and high-quality user experience., Maintained and optimized computer systems, networks, and digital tools to support internal and client-facing teams., Assisted with Microsoft 365 administration, data management, and internal communication systems., Collaborated with departments to improve workflow and reduce response times for issue resolution., Supported SEO and website maintenance, enhancing online visibility and service accessibility.
Alorica
Delivered outstanding customer service to English-speaking clients in a high-volume call center environment., Handled inquiries, complaints, and troubleshooting with professionalism, empathy, and accuracy., Maintained consistent quality assurance scores and exceeded key performance indicators (KPIs)., Adapted communication strategies to meet diverse customer needs and ensure positive resolutions., Recognized for reliability, attendance, and strong teamwork within the department.
Alorica
Assisted in onboarding new agents through training sessions and real-time performance monitoring., Supported team members during live calls, providing quick solutions and guidance., Collected data and performance metrics to identify skill gaps and training opportunities., Ensured quality service delivery aligned with company standards and client expectations., Promoted teamwork, motivation, and accountability to enhance customer satisfaction rates.
Bachelor’s
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Applied statistical techniques to interpret data and support decision-making.
Universidad Interamericana de Panamá
Supported academic and administrative departments with IT-related projects and system setups., Assisted with troubleshooting, digital tool deployment, and remote support for students and faculty., Contributed to the integration of new technologies to improve communication and workflow efficiency., Helped coordinate digital resources and maintain databases for academic use.