Francisco - Profesional en atención al cliente y soporte con amplia experiencia en gestión y coordinación

Aplicación de habilidades en resolución de conflictos, comunicación efectiva y gestión de relaciones con clientes

Manejo de sistemas CRM como HubSpot, Zoho y Salesforce para seguimiento y actualización de registros

Organización de agendas, coordinación de rutas y seguimiento de tareas para mejorar procesos operativos

Uso eficiente de herramientas digitales como Google Workspace, Zoom, Slack para colaboración remota

Coordinated daily schedules, resulting in improved appointment accuracy and reduced missed visits., Maintained organized client records and ensured documentation accuracy., Supported team operations by preparing updates, tracking tasks, and managing communication., Assisted with customer inquiries,...

Analyzed credit reports and created personalized improvement strategies for clients., Managed 50+ active client cases weekly, ensuring timely updates and dispute submissions., Communicated progress clearly and consistently, improving client trust and satisfaction., Worked independently while...

Handled high-volume customer inquiries, scheduling, and service follow-ups., Updated CRM entries and coordinated technician routes for efficient service delivery., Improved customer satisfaction by resolving issues quickly and maintaining proactive communication., Streamlined internal processes...