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Frankie
Tech Support Specialist with 10+ years in network and customer service
Video resume
Francisco Villaseñor/ Tech support customer care
With over 10 years of tech support experience I have a proven track record of efficiently handling residential internet issues. Additionally, I have managed more complex hotel networks, guiding guests and staff to resolve various technical problems. My expertise in troubleshooting and providing clear instructions makes me confident on any tech support position, also I have worked as a tech dispatcher and Client Account Manager for Time Warner and Guest tek companies
Contacto
Guatemala City, Guatemala, Guatemala
Abierto a remoto
Disponible en CazVid
Competencias
Technical SupportExpert
Provided troubleshooting and support for residential and hotel network infrastructure.
Customer ServiceAdvanced
Communicated technical solutions effectively to clients in diverse environments.
Network ManagementIntermediate
Oversaw hotel internet services, ensuring smooth network operations and resolving technical issues.
Team SupervisionIntermediate
Supervised support agents and managed workflows at Time Warner.
Client Account ManagementIntermediate
Handled client accounts, coordinating service delivery and issue resolution.
Resumen
Experienced technical support specialist with over 10 years managing internet and network services, including customer support, team supervision, and account management.
Logros Clave
- Handled residential internet issues efficiently for over 10 years.
- Managed complex hotel networks, providing technical support to guests and staff.
- Progressed through roles including agent, supervisor, HSI support, tech dispatcher, and client account manager at Time Warner and Guest Tek.
Habilidades
Technical SupportCustomer ServiceNetwork ManagementTeam SupervisionClient Account Management
Publicado en CazVid - 3 jul 2025