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Franklin
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Competencias
Demonstrated experience with Office Suite.
Demonstrated experience with Power BI.
Demonstrated experience with Team collaboration.
Demonstrated experience with Crisis management.
Demonstrated experience with Creativity.
Educacion
Idiomas
Experiencia
Account and Inside Sales Representative
Proactively engaged existing clients via phone and email to drive up selling opportunities, promote complementary products, and maximize order volume., Built strong customer relationships through exceptional service, resolving inquiries and issues promptly and professionally., Collaborated closely with production and design teams to ensure order accuracy and timely delivery., Monitored account activity to identify growth opportunities and maintained detailed records in the CRM system to support efficient follow-up and account management.
Customer Success Representative
Oversaw point-of-sale sales teams, leading executives and promoters focused on airtime top-ups and SIM card sales across retail and door-to-door channels., Ensured goal achievement, performance standards, and strategic area coverage., Actively participated in field operations, setting daily targets, conducting sales clinics, and resolving issues to maintain high customer satisfaction., Responsible for weekly reporting to the distributor, KPI tracking, performance evaluations, and training coordination.
Customer Service Team Manager
Led comprehensive management of the customer service team, including planning objectives, strategies, and priorities., Delivered ongoing training and performance evaluations to strengthen skills and identify areas for improvement., Fostered a positive work environment through motivational activities and effective resolution of complex issues., Maintained constant communication with team members, leadership, and clients, while analyzing performance data to provide feedback and enhance team results., Implemented innovative customer service trends and practices.
Retail sales Supervisor
Managed a portfolio of strategic clients to ensure satisfaction and foster account growth., Identified and capitalized on new business opportunities by aligning detailed sales plans with the company’s commercial objectives., Led onboarding and training of new sales team members to enhance performance and integration.