Experienced product manager with a proven track record of leading SaaS and e-commerce projects, focusing on delivering valuable solutions and driving growth.
Expertise in overseeing product development stages from ideation to sunset within technology firms.
Skilled in coordinating with cross-functional teams including engineering, marketing, and sales.
Experience applying Agile and Scrum practices to streamline product development processes.
Proficient in collecting user feedback and translating needs into product features.
ALLIED GLOBAL
call people and ask if they can donate to
STARTEK
to help people to set up order through Aamazon.com, provided information about the items, to ensure the order were going to the right destination
ZERO VARIANCE
provided information about the customers account, process payments, schedule and re-schedule payments
Assurant
when being an agent I had to help the customer to create a case for their phones when they were damaged, provided replacement options if needed, guide to create a case online if they need it, When I was promoted, I took the escalated calls as supervisors, I had to provide coaching to the agent when needed, help to manage all team members, listen to calls to make sure all agents where following the guidelines and scripts
High School Diploma
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