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Franklin
Product Manager with 8 years of experience in SaaS and e-commerce
Contacto
Competencias
Expertise in overseeing product development stages from ideation to sunset within technology firms.
Skilled in coordinating with cross-functional teams including engineering, marketing, and sales.
Experience applying Agile and Scrum practices to streamline product development processes.
Proficient in collecting user feedback and translating needs into product features.
Educacion
Resumen
Experienced product manager with a proven track record of leading SaaS and e-commerce projects, focusing on delivering valuable solutions and driving growth.
Logros Clave
- Led cross-functional teams to develop and launch multiple SaaS products, enhancing customer engagement
- Managed product lifecycle from conception to release, ensuring on-time delivery and quality standards
- Collaborated with marketing and sales to define go-to-market strategies, resulting in increased market share
Experiencia
Customer service representative
call people and ask if they can donate to
Customer service representative
to help people to set up order through Aamazon.com, provided information about the items, to ensure the order were going to the right destination
Customer service Representative
provided information about the customers account, process payments, schedule and re-schedule payments
Customer service, Support Team lead
when being an agent I had to help the customer to create a case for their phones when they were damaged, provided replacement options if needed, guide to create a case online if they need it, When I was promoted, I took the escalated calls as supervisors, I had to provide coaching to the agent when needed, help to manage all team members, listen to calls to make sure all agents where following the guidelines and scripts
Customer service representative and agent support
assisting dealers with customer account information when required, help customers to process payment and information about their accounts, provided and explained all methods of payment
Agent Support representative
I helped agent that were at a western union location that needed to make any change, cancel and confirm information about the money transfers