Frankline - Administration Manager

Demonstrated experience with Excellent analytical skills.

Demonstrated experience with Excellent oral and written communication skills.

Demonstrated experience with Flexible and adaptable to change.

Demonstrated experience with A passion and commitment to quality service performance and ability to meet stringent targets within defined deadlines.

Customer retention and growing of customer base through opening of new accounts and other bank products and customer relationship management. Offering of alternative solution on issues and challenges facing customers. Overseeing daily operations and processes run smoothly. Providing guidance, training and support to staff to ensure the team perform their roles effectively. Daily monitoring of branch cash position of the bank i.e safe custody and cash repatriation. Carrying out daily operation roles of the bank; ATM servicing, report checking, authorization etc.. Expense monitoring by ensuring the branch operates within the budget. Ensuring that there is no potential loss associated with non-compliance of banks procedures.

Ensure Portfolio at Risk (PAR) for the branch Business & Personal Banking facilities is below 5%. Overdrawn account maintenance. Loan restructuring. Salary advance management and appraisal

Inua Jamii Cash Transfer Program management. Merchant acquisition and retention. Agency management up to and including recruitment, retention, compliance and quality control. Merchant and agency relationship

Receiving and paying cash instruments to customers within required turnaround time. Safe custody of cash and cash Repatriation. Validating cash transaction. Analyzing, resolving and escalating customer complaints as appropriate. Managing revenue collection

Keeping customer records up to date. Recommend Improvement to processes. Optimize the customer experience through review of customer journeys that have an impact on retention including campaign management. Ensure the effective management of the customer query resolution process by the team. Chair weekly dispute resolution meetings with relevant stakeholders.

Delivering set targets in asset and liability for personal banking. Providing excellent customer service. Participating in product campaigns to ensure product information is readily available to customers. Conducting door- to- door selling. Seeking customer feedback on bank products. Providing regular sales report.