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Fransta
Front Desk Agent
Contacto
Competencias
Demonstrated experience with Guest Services & Hospitality Operations.
Demonstrated experience with Office Administration & Document Management.
Demonstrated experience with Scheduling & Coordination.
Demonstrated experience with Event Planning & Volunteer Engagement.
Demonstrated experience with Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
Educación
Resumen
Front Desk Agent open to new opportunities
Experiencia
Front Desk Agent
Provide top-tier customer service to over 100 guests weekly, resolving issues swiftly and with professionalism to enhance guest satisfaction and loyalty.. Accurately process check-ins/check-outs, handle billing inquiries, and verify registration details to ensure a seamless arrival and departure experience.. Manage and update reservation system; accommodate guest requests, room upgrades, and special arrangements based on availability and needs.. Collaborate daily with housekeeping, engineering, and management to meet service standards and uphold a welcoming environment.. Demonstrate calm and decisive action during emergencies, including medical incidents and power outages, while following safety protocols.. Act as the first point of contact for all guest feedback—addressing complaints with empathy and providing immediate solutions.. Maintain front desk appearance and supplies to reflect Hyatt's brand and service excellence.
IT Support Intern
Created and monitored IT service tickets using Spiceworks, ensuring all technology issues were logged and resolved in a timely manner.. Provided technical support to staff across various departments, including troubleshooting hardware/software issues and escalating complex problems.. Assisted with procurement by researching and preparing purchase requests for office equipment and software licenses.. Contributed to improving helpdesk response time by organizing FAQs and documenting common troubleshooting steps.
Sales Associate
Engaged with a high volume of customers during peak holiday season, providing product information and fitting assistance to support purchasing decisions.. Organized merchandise, maintained stock levels, and kept display areas clean and visually appealing.. Handled POS transactions, returns, and exchanges quickly and accurately in a fast-paced retail environment.
Administrative Assistant
Reviewed immigration documents for accuracy and completeness, helping ensure timely application processing and compliance with government requirements.. Provided administrative support including scanning, filing, and data entry of confidential client records.. Responded to inquiries via phone and in person, offering clear guidance on documentation requirements and application procedures.
Staffing Coordinator
Oversaw daily staffing for multiple medical facilities, matching qualified nurses to open shifts based on skill sets, availability, and client needs.. Maintained up-to-date employee files, certifications, and contracts, ensuring full compliance with healthcare staffing regulations.. Built strong relationships with client facilities and agency staff, resulting in improved scheduling reliability and reduced last-minute cancellations.. Streamlined internal scheduling system to improve efficiency and reduce scheduling conflicts.