Dedicated data analyst with 4 years of experience in financial services, skilled in data analysis, visualization, and cross-functional collaboration.
Performed detailed data analysis to identify trends and optimize processes.
Created reports and dashboards for stakeholders using Tableau and Power BI.
Proficient in writing and optimizing queries for data extraction.
Utilized Excel for data cleansing, analysis, and reporting.
Sitel Nicaragua
Deliver great customer service experience to handle and resolve customers’ requests in a professional and timely manner.
Sitel Nicaragua
Assist customers with account information, deliveries, billing questions, service scheduling, and troubleshooting issues related to propane equipment or service interruptions.
Sitel Nicaragua
Investigating and resolving chargebacks or disputes, while providing the front-line team with accurate data and timely support to ensure effective issue resolution.
Remitly
Analyzing and investigating potentially suspicious or fraudulent transactions to detect financial risks, ensure compliance with anti-money laundering regulations, and protect both customers and the company from fraud.
High School Degree
High School Degree
Bachelor’s Degree
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