Experienced in customer support, fraud prevention, translation, and administrative tasks with over 10 years of successful application in diverse settings.
Delivered customer support, troubleshooting, and conflict resolution across multiple sectors including banking, telecom, and insurance.
Managed appointments, event planning, billing, reporting, and social media for healthcare and nonprofit organizations.
Provided Spanish-English interpretation services in medical, legal, and corporate settings across the US.
Handled fraud alerts, security inquiries, and account support for financial services and online platforms.
American Express
Preventing and handling security and fraud concerns for American Express Card Members in the US, Providing attention for low and high risk security alerts, Handling non recognized charges, account takeovers, ID theft, Digital Wallets fraudulent provisioning, Fraudulent Applications, Counterfeit...
Language Line
Providing interpretation and translation services, Spanish to English for physicians, hospitals, banking and insurance institutions, and government institutions all across the US.
Instituto para las Adicciones Marty Mann
Event planning, Meeting management, File management, Billing administration, Tax preparation, Generating annual and monthly reports, Managing social media.
DoorDash
Support for drivers in the enterprise, L3 escalation department, Updating and taking care of personal information, Payments, Troubleshooting the app when it was not working, Managing fraud and account takeovers.
High School
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Organized events, managed social media accounts, and coordinated marketing efforts for clinics and nonprofits.
TTEC Verizon Campaign
General customer service attention, Sales, Offering new plans and benefits, Explaining billing and checking billing concerns, Payment inquiries and concerns, Performing troubleshooting for Verizon services.
Qualfon/ Allstate
Providing support to people who had car insurance with Allstate, Attending to the consumer, Identifying the required service, Locating service providers, Arranging the service.
Psychiatrist Carmen Amezcua
Management and appointments, Appointment generation and management, Follow-up in medical administration, Translating and creating doctor’s blog articles.
BOTICAN
Event planning, Appointment management, File management, Brand presentation to patients, doctors, and clinics, Clinics and doctors mapping, Management of team shores and goals, Marketing management, Social media.
Atento/ Sears PABA
Support in an escalation department handling protection agreements for furniture and appliances, Handling damaged products inquiries, Taking care of refunds, exchanges, and replacements.
