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Gabriel
Sales Team Lead at Fusion Cx
Contacto
Competencias
Skilled in coaching, motivating, and managing sales teams to achieve and surpass targets.
Proficient in Power BI and Data Studio for creating insightful dashboards and performance reports.
Experienced in streamlining workflows and scheduling to improve operational efficiency.
Strong background in follow-up, queue management, and ensuring service level adherence.
Educacion
Idiomas
Resumen
Dynamic sales leader with over 3 years of experience coaching teams, enhancing sales performance, and utilizing data tools like Power BI. Skilled in operational management and process improvements.
Logros Clave
- Led a sales team of 18-20 members, consistently exceeding KPIs through effective coaching and performance tracking.
- Developed comprehensive reports on team performance, enabling data-driven decision-making and strategic planning.
- Optimized sales processes by implementing daily worksheets and performance dashboards, improving overall efficiency.
- Managed scheduling and follow-up processes as Operation Supervisor, ensuring timely service delivery and adherence to SLAs.
Experiencia
Operation Supervisor - RTA
Create schedules and follow a work sheet with appointments and give follow up during the work orders., Give a follow up on queue status, review and work with the service level and forecast of the account and work with SLA based on HC and projections., Lead a team between 25 to 30 agents. Work with weekly coaching, KPI’s follow up, payroll over-viewing., Design Dashboard and reports about the productivity of the campaign. Check and work with voice/email/chat queue and the service level and project HC and adherence based on forecast.
Sales Team Lead
Coach a team of 18 - 20 people on sales skills. Follow up on KPI’s and give weekly coaching., Create reports and historical about my team performance and worksheets with sales performance on daily, weekly and monthly performance.