Gabriel

Barista Trainer

Built instant customer rapport and provided exemplary service, Used positive reinforcement and encouragement while coaching new team members, Crafted beverages upon customer request, Exquisite coffee knowledge

Server

Responsible for meeting requests from hotel guests quickly and accurately, within a fast-paced environment, LQA (Leading Quality Assurance) standards applied to all services

Concierge

Conveyed warmth and service that was well-received by the guests and earned personal mentions numerous times on TripAdvisor, Made the guests’ experience in the hotel as comfortable as possible by addressing all queries and requests, Responsible for coordinating and planning all reservations that the guests made in and out of the hotel

Receptionist

Responsible for guest check-in and check-out, briefing of guests on hotel information and effectively solving guests’ issues in a professional manner, Achieved the most up-sells each month, reaching half of the whole department’s goal unassisted, Responsibly handling large sums of money on a daily basis, along with guests’ private information, in a discreet and private manner

Word-for-word translation, to English, of Spanish text on behalf of an active travel agency, Editing and proofreading of agency’s website and tour information to ensure accuracy