Dedicated data analyst with over 5 years of experience specializing in financial data analysis, visualization, and reporting.
Extensive experience analyzing large datasets to identify trends and insights.
Proficient in creating dashboards and visual reports using tools like Tableau and Power BI.
Experienced in writing complex queries to extract and manipulate data from relational databases.
Utilized Python for data cleaning, automation, and analysis tasks.
Concentrix
Provided customer support for international clients, managing inquiries and issue resolution efficiently., Ensured high customer satisfaction through clear communication and effective problem-solving.
The Work Loop
Assisted patients and healthcare providers with accurate English–Spanish interpretation in medical settings., Maintained confidentiality and professionalism in all interactions.
Alorica
Handled customer inquiries and technical issues with empathy and efficiency., Met and exceeded key performance indicators for quality and productivity.
KM2 Solutions
Promoted products and services to customers, achieving and surpassing sales targets., Strengthened communication and negotiation skills in a competitive environment.
Bachillerato
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Applied statistical models to interpret data and support business decisions.
Concentrix
Provided technical assistance to customers, troubleshooting software and connectivity issues., Documented solutions and improved service processes through feedback and collaboration.
