2022 - 2025
Order Associate
Atento - EZCATER
Management and tracking of orders for corporate clients, ensuring accurate deliveries and opportunities in catering services., Coordination with various teams to guarantee compliance with quality standards and delivery times., Incident resolution and process improvement to enhance customer...
2021 - 2022
Customer Service Representative
Alorica - T-Mobile
Resolution of general and specific service-related inquiries, including billing, technical support, and account management., Handling objections and customer retention processes to ensure customer satisfaction and loyalty., Development of documentation on improvement strategies to optimize service...
2019 - 2020
Digital Modeler
Allied Global - Hover
Consulting and customer support in the visualization of architectural projects through digital models., Use of tools and technologies to accurately analyze customer needs and expectations., Categorization of built-up areas to assist clients in decision-making and project development.