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G

Gabriel

Customer Service Specialist with diverse industry experience

Contacto

San José, San José, Costa Rica
Disponible en CazVid
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Competencias

Customer ServiceExpert

Provided support and solutions to customers across multiple roles and industries.

Sales & UpsellingIntermediate

Engaged in sales activities and supported escalation management at Infosys Verizon.

Technical SupportIntermediate

Delivered technical support and escalations handling for Verizon customers.

Retention StrategiesIntermediate

Worked on retention initiatives to improve customer loyalty and retention rates.

Food Service & HospitalityBeginner

Gained experience in fast-paced food service environment at McDonald's.

Educación

9th Grade Education
Sun Valley Bilingual High School
Completed November 2020
System Administrator Student
Completed Current Enrollment

Resumen

Versatile customer service professional with experience in tech support, sales, and hospitality, recognized for top performance and contribution to customer retention.

Logros Clave

  • Recognized as Top Performer at Bill Gosling and Infosys Verizon
  • Contributed to a High Retention Rate as Retentions Agent at SSG
  • Received Employee of the Month at McDonald's

Experiencia

Customer Service Agent

Bill Gosling
June 2024 - December 2024

Top Performer, Car Loan Company

Retentions Agent

SSG
June, 2023 - September, 2023

Above Average Retention Rate

Senior Customer Service Agent/ Sales/ SME

Infosys Verizon
May, 2022 - June,, 2023

Recognized Top Performer, Tech Support Experience, SME/Floor Support/Escalations/ Experience

Line Cook

McDonalds
August, 2021 - February, 2022

Employee of the Month

Habilidades

Customer ServiceSales & UpsellingTechnical SupportRetention StrategiesFood Service & Hospitality
Publicado en CazVid - 3 jul 2025
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