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Sales & Operations Leader with 10+ years in Energy, Finance, and Logistics
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Competencias
Supervised sales teams, developed sales strategies, and coached agents to achieve performance goals.
Provided weekly coaching to improve service quality and customer satisfaction in energy and financial services.
Monitored and optimized fraud detection processes to ensure security within banking credit card operations.
Supervised transportation logistics across North America, negotiating routes and maintaining client relationships.
Proficient in Excel, Citrix, AI tools, and Microsoft Office Suite for managing data, processes, and communications.
Educacion
Idiomas
Resumen
Experienced leader specializing in sales supervision, risk management, and logistics coordination across energy, banking, and transportation sectors. Adept at developing strategies, optimizing operations, and leading teams to meet objectives.
Logros Clave
- Managed and supervised 14 sales agents at TXU Energy, developing strategies to meet performance targets.
- Led a team of 10 in risk and fraud control at BBVA, streamlining processes for credit card verification and fraud follow-up.
- Coordinated transportation for construction equipment across North America, negotiating routes and optimizing logistics.
Experiencia
Sales Supervisor
Supervision and managing of sales executives (14 agents) responsible for offering residential and commercial electricity plans throughout the state of Texas., Development of sales models and strategies to support agents in consistently achieving monthly performance targets., Weekly sales and...
Area Manager - Risk and Fraud Control
Maximized productivity of a 10-agent team, ensuring high performance and efficiency., Streamlined verification processes and fraud case follow-ups within the bank's credit card department., Monitored and optimized operational processes, ensuring timely issue resolution while maintaining a...
Logistics Manager
Supervision and coordination of construction equipment and heavy machinery transportation across North America (Mexico, Canada, and the United States)., Price determination and negotiation with clients and drivers, while establishing and optimizing transportation routes., Development of strong...