A dedicated Data Analyst with over 5 years of experience in financial services. Skilled in SQL, Excel, and data visualization, with a proven record of improving reporting processes and enabling data-driven decisions.
Utilized in financial reporting and visualization to support business decision-making processes.
Constructed complex queries to extract and manipulate data from large databases for analysis.
Developed dynamic reports, charts, and pivot tables for to perform detailed data analysis.
Created dashboards and visual reports to communicate insights effectively to non-technical stakeholders.
Naturabis
In charge of sales, customer service and general management. This is a personal entrepreneurship that I carry out together with my jobs and other activities.
United Language Group
Live translation services performed over the phone for health insurance companies, hospitals and doctors in the USA, who have Spanish speaking patients who don’t speak English
Accedo
In charge of receiving costumer´s chats inquiries requiring technical assistance for their Nintendo Switch Console and related services., Improved my soft skills with the costumer, acquired new skills for multitasking
Lionbridge
Rating search results on different kind of tasks such as display block, image result, side by side., Evaluating results in my mother tongue and commenting and rating them in English
Bachelor’s degree
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Worked with multidisciplinary teams to align data projects with business objectives.
Amazon
Direct responsible of customer service, in charge of receiving customer’s requests, claims and answering to them via phone., Responsible for direct coordination with logistics to fulfill customers’ requests.
Alvalley S.A.S
I was in charge of generating commercial and cooperation relationships with the main canine clubs in U.S.A., Responsible for the design of the marketing communication and public relations strategy., Direct responsible of customer service, in charge of receiving customers’ requests, claims and answering to them via e-mail or phone., Responsible for direct coordination with logistics and production departments to fulfill customers’ requests.
Learn English International
English teacher presented the language structures contextualized on everyday situations., Answered to students’ questions, did the respective follow up with every student including evaluations and oral and written tests
AUTOS CARRERA
Responsible for customer service on the car´s exhibition room, guiding customers to the best purchase option according to their needs when acquiring an automobile., In charge of collecting all the needed documents for bank loans directed to the purchase of vehicles., Learned about customer service, inquiring customer's needs and building a customer profile.
CENTRO COMERCIAL CARRERA
Responsible of implementation and managing of CRM software in the company: Requirements analysis and later coordination with systems department for its implementations and development of analytic tools for the information contained in the CRM software, teaching employees how to use the software., As part of the marketing team, helped on the design and development of marketing plans for the different companies among the holding conforming Grupo Empresarial Carrera, contributed to the design of a loyalty customer program, the design of the website of the company, supported marketing activities such as commercial events.
Parquesoft. BPO. SAS
Contacted and selected customer prospects for companies on the U.S.A financial services market, specifically dedicated to refinance mortgages., Learned different approaches on how to deal with a prospect, using the right message to get the best possible answer., Developed high tolerance to frustration and a more assertive communication
ARGENIS PUBLICIDAD
Creation and management of partners and customers accounts, exchanging commercial and collaboration proposals., Learned the mechanics of the on-line publicity market., Developed negotiation skills with media planners in the most important media agencies in Spain to obtain publicity campaigns to be displayed on the Vomads network.
PROCAFECOL S.A
Administrative labor, money handling, supervising workers, customer service, making of all kinds of coffee, general management of the store.
ADVANCED COMUNICATIONS NETWORK
Calls reception, making appointments with customers, coordinating with customers and technicians their appointments for installations and technical visits, basic tech support, communicate customers with the company providing satellite TV service in California, USA
