Experienced credit advisor, account executive, and translator with extensive expertise in client relationship management, financial product promotion, and technical training.
Handled client inquiries, resolved issues, and maintained detailed records within financial and support environments.
Promoted financial products and managed client portfolios to ensure satisfaction and engagement.
Utilized MS Office Suite, Google Workspace, Zoom, and Teams for communication, documentation, and training purposes.
Delivered English-Spanish translation in reports, forms, and meetings, supporting international communication.
CRECER Financial Institution
Provided direct client support: managed inquiries, resolved issues, and delivered financial solutions., Maintained accurate records of client interactions and transactions., Collaborated with internal teams to address complex client needs.
Banco Mercantil Santa Cruz
Conducted client evaluations and interviews, resolving financial and administrative queries., Prepared and submitted detailed reports for approval., Acted as primary contact for SME clients, ensuring clear communication and support.
Banco FIE S.A.
Managed a large client portfolio, promoting financial products and resolving client concerns., Applied problem-solving skills to minimize risks and improve client satisfaction.
Fundación Visión Mundial
Delivered continuous English ↔ Spanish translation in reports, forms, and meetings., Supported international visitors, ensuring clear and accurate communication.
Diploma
Bachelor’s
Certification
Certification
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