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Gabriel
Supervisor/manager/team lead
Video currículum
Supervisor/manager/team lead
I have 10+ in the call center environment working hand in hand with bilingual agents helping customers I have experience in customer service, tech support, retention, and interpretation/translater
Contacto
Mexico City, Mexico City, Mexico
Abierto a remoto
Disponible en CazVid
Competencias
Customer ServiceExpert
Provided high-quality support and tailored solutions to diverse customer needs.
Team SupervisionExpert
Directed and managed teams of bilingual agents in a fast-paced call center environment.
Technical SupportAdvanced
Assisted customers with technical issues, troubleshooting problems effectively.
Sales RetentionAdvanced
Implemented strategies to retain customers and improve satisfaction outcomes.
Interpretation/TranslationIntermediate
Facilitated effective communication between bilingual agents and customers.
Resumen
Experienced Supervisor and Manager with over 10 years managing bilingual call center teams, specializing in customer service, sales retention, technical support, and interpretation.
Logros Clave
- Supervised bilingual call center agents in Mexico for major US companies
- Led teams in customer service, sales retention, and technical support
- Managed operations in a bilingual environment for over a decade
Habilidades
Customer ServiceTeam SupervisionTechnical SupportSales RetentionInterpretation/Translation
Publicado en CazVid - 3 jul 2025