Analytical professional specializing in data visualization and automation within financial services.
Utilized statistical techniques and tools like SQL and Excel for data extraction and analysis.
Created visual dashboards using Tableau and Power BI to communicate insights effectively.
Performed complex queries to retrieve and manipulate data across multiple databases.
Automated data processing workflows, enhancing efficiency and reducing errors.
Phillips Morris International (Sykes)
Trainer, Process documentation IQOS customer service, Supervisor, Analysis of service quality, Coaching processes, Measurement of indicators such as NPS, CSAT, FCR, Analysis and interpretation of market behavior (Dominican Republic, Colombia, Guatemala), Implementation of continuous improvement plans in the processes.
Citibank (Sykes)
Trainer, Corporate card advisor, Process documentation Corporate customer service, Supervisor
Sutherland Global Services (AT&T Telefonía celular)
Billing Department, Customer Service, Sales Support, Commercial Advisor
Bilateral (Call Center, Telefonía Celular)
Customer Service, Sales Support, Commercial Advisor, Portability
Bilingual Academic Bachelor
Business Administrator
Mechanical Engineering
Specialization in business management and competitiveness
International Congress on competitiveness and innovation in SMEs
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