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Gabriel
Data Analyst with 5 years of expertise in financial services
Contacto
Competencias
Utilized statistical techniques and tools like SQL and Excel for data extraction and analysis.
Created visual dashboards using Tableau and Power BI to communicate insights effectively.
Performed complex queries to retrieve and manipulate data across multiple databases.
Automated data processing workflows, enhancing efficiency and reducing errors.
Educacion
Resumen
Analytical professional specializing in data visualization and automation within financial services.
Logros Clave
- Developed and maintained dashboards that improved data accessibility for decision-making.
- Automated repetitive data processing tasks, reducing manual effort by 30%.
- Led cross-functional analytics projects resulting in actionable insights for marketing strategies.
Experiencia
Bilingual trainer / supervisor / Quality Analyst
Trainer, Process documentation IQOS customer service, Supervisor, Analysis of service quality, Coaching processes, Measurement of indicators such as NPS, CSAT, FCR, Analysis and interpretation of market behavior (Dominican Republic, Colombia, Guatemala), Implementation of continuous improvement plans in the processes.
Bilingual Trainer
Trainer, Corporate card advisor, Process documentation Corporate customer service, Supervisor
Customer Service Advisor and Billing Consultant
Billing Department, Customer Service, Sales Support, Commercial Advisor
Customer Service Advisor
Customer Service, Sales Support, Commercial Advisor, Portability
Logistic coordinator
Route planning, Scheduling process, Tracking shipments, Documentation process
Manager on duty
Collaborate with the company creating relationship with clients, Scheduling process, Recruitment, Payroll management, Business research, Monitoring officers