Dedicated professional experienced in customer service, back-office operations, and administrative support. Proven ability to manage high-volume environments, ensure compliance, and coordinate logistics with accuracy and efficiency.
Handled customer inquiries, complaints, and complex cases, ensuring high-quality service in high-volume airline and healthcare settings.
Expertise in managing airline tickets, refunds, documentation, and ensuring compliance with operational standards using SABRE and airline apps.
Supported daily operational activities including inventory management, shipment scheduling, and warehouse coordination.
Performed administrative tasks, data entry, reporting, and record maintenance to support operational efficiency.
Latam Airlines
Experienced airline back-office agent supporting customer service operations by managing remote cases., Responsible for ticket modifications, refunds, documentation accuracy, and service level agreement (SLA) compliance, collaborating with internal teams to ensure timely resolutions and...
Merckol
Managed customer service in high-volume environments while supporting sales and brand standards., Supported daily operations through inventory control, stock monitoring, and replenishment coordination., Coordinated warehouse activities and shipment scheduling, ensuring order accuracy and timely...
Bachelor’s Degree
English Course
High School Diploma
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Applied problem-solving and communication skills to resolve customer and internal issues efficiently.
