Gabriel

Front Office Trainee

Welcomed and assisted guests throughout their stay, responding professionally to inquiries, requests, and concerns.. Assisted with check-in and check-out procedures and guest profile updates using Oracle OPERA Cloud.. Escorted guests to their rooms and provided information about hotel facilities, room features, and available services.. Coordinated with Housekeeping, Food & Beverage, and Spa to address guest needs and support smooth operations.. Prepared welcome drinks, snacks, and other welcome amenities, and assisted guests with luggage when needed.. Assisted with telephone guest communication and basic administrative tasks using Microsoft Excel and Google Docs.