Aida - Interpreting Agent and Government Support Specialist with multilingual expertise

Tegucigalpa, Francisco Morazán Department, Hondurasen

Facilitated bilingual communication in healthcare, legal, and insurance calls, ensuring clear understanding between English and Spanish speakers.

Supported diplomatic and immigration processes by providing detailed case follow-ups, document handling, and research for Honduran government officials.

Contactar via CazVid

Publicado en CazVid

Resumen

Experienced bilingual professional skilled in interpreting, administrative tasks, and case follow-up for government and healthcare sectors. Adept at communication, data management, and deliverables in high-pressure environments.

Logros Clave

Managed and documented high-volume call center operations, including data tracking and reporting for immigration cases and consular services.

Habilidades

Bilingual CommunicationAdvanced

Utilized fluency in English and Spanish to interpret and translate during professional calls in healthcare, legal, and government contexts.

Administrative SupportIntermediate

Assisted government officials with case follow-ups, document drafting, and meeting preparations, supporting operational efficiency.

Customer Service & Call Center OperationsIntermediate

Handled calls from Honduran nationals in the U.S., documenting cases, providing follow-up, and translating documents for case management.

Research & Data ManagementIntermediate

Conducted research and created progress tracking charts for official cases, supporting strategic decision-making.

Experiencia

Interpreting Agent

Interactive Contact Center

01/2022 - 11/2024

The connection through interpreting from English to Spanish and from Spanish to English, in calls with insurance companies, hospitals, laboratories and lawyers.

Assistant of the Viceminister

Ministry of Foreign Aﬀairs in Honduras

01/2020 - 12/2020

Follow-ups to the cases of the viceminister., Provide constant support in the consular and immigration area., Draft, analyze, and correct documents., Assist on the meetings and give follow up on the established goals., Follow up on the agenda and create progress tracking charts., Conduct research and analysis of established issues.

Government Call Center Agent

Ministry of Foreign Aﬀairs in Honduras

12/2016 - 06/2017

Atend the calls from honduran people living in United States., Follow up on immigration cases until they are resolved., Have a detailed register of all the calls from outside of Honduras., Have a monthly report of all the different cases., Translate calls and documents so that the different immigration cases could be properly followed up on.