Experienced customer service agent with over 4 years of supporting clients across various channels and industries, including tech and advertising.
Utilized verbal and written communication skills to assist customers across multiple channels.
Provided technical assistance related to ProProctor App and account issues.
Addressed and resolved diverse customer inquiries in email, chat, and phone support roles.
Developed strong empathy and efficiency skills in customer service contexts.
Teleperformance
Customer service agent, I was part of the verification department.
Outplex
Customer service agent, developing empathy, efficiency, and communication skills, assisting customers with their different inquiries.
Atento
Customer service agent for Meta. Helped advertisers with their inquiries and account issues.
Konecta
Technical support service agent for Prometric. Helped advertisers with their technical issues related to the ProProctor App.
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Managed multiple customer interactions, ensuring timely and organized responses.
