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Gabriela

QA Graduation Agent

Contacto

Santa Cruz de la Sierra, Santa Cruz Department, Bolivia
Disponible en CazVid
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Competencias

Customer Support & Issue Resolution

Demonstrated experience with Customer Support & Issue Resolution.

CRM Management

Demonstrated experience with CRM Management.

Email & Chat Support

Demonstrated experience with Email & Chat Support.

Client Relationship Management

Demonstrated experience with Client Relationship Management.

Data Entry & Case Tracking

Demonstrated experience with Data Entry & Case Tracking.

Educación

Bachelor’s Degree, International Trade
Gabriel René Moreno Autonomous University
Bachelor’s Degree, Marriage and Family Studies
BYU-Idaho

Idiomas

SpanishNative
EnglishC1 Advanced

Resumen

QA Graduation Agent open to new opportunities

Experiencia

QA Graduation Agent

BYU-Pathway Worldwide (Springboard)
Jan 2025 - Sep 2026

Managed client data and case tracking using CRM systems to ensure accuracy and timely follow-up. Resolved customer needs by coordinating with internal teams. Improved workflow efficiency through quality control and process organization

Customer Support Mentor

BYU-Pathway Worldwide (Springboard)
Dec 2022 - Apr 2026

Provided support via chat, email, and virtual platforms, resolving student inquiries. Maintained detailed records of client interactions and progress. Delivered empathetic, solution-focused support to improve user experience

English Teacher

Academy “THUMIM”
Feb 2022 - Nov 2022

Delivered structured lessons and personalized support to students. Adapted communication based on individual learning needs. Built strong relationships to improve engagement and satisfaction

Full-Time Missionary

Torreón, Mexico
Oct 2019 - Feb 2021

Developed strong communication and interpersonal skills in diverse environments. Provided guidance and support through daily interactions. Managed schedules and responsibilities with high accountability

Administrative Assistant

Focus Your Mind Institute
Feb 2019 - Nov 2019

Supported administrative operations, scheduling, and reporting. Maintained organized records and documentation. Assisted in daily coordination tasks

Habilidades

Customer Support & Issue ResolutionCRM ManagementEmail & Chat SupportClient Relationship ManagementData Entry & Case Tracking
Publicado en CazVid - 18 oct 2026
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