Gabriela - Quality Assurance Specialist with 5+ years in customer service and compliance

Applied quality assurance principles to evaluate and improve customer service quality.

Handled inbound and outbound calls, responded to customer inquiries, and managed customer appointments.

Performed internal audits to verify regulatory standards compliance and monitor key performance indicators.

Developed and maintained quality and compliance documentation and training materials.

Identify areas of improvement and provide constructive feedback to team members., Track key performance indicators to measure service quality and efficiency., Ensure compliance with company standards., Conduct regular quality evaluations of customer interactions and documentation., Scheduled,...

Perform internal audits and assessments to identify nonconfirmities and recommend corrective actions., Develop and update quality and compliance documentation, including training material., Monitor key performance indicators and prepare detailed compliance reports for management., Ensure all...