Experienced in multi-channel customer support with a focus on client satisfaction.
Applied communication and problem-solving skills to assist customers via phone, email, and chat.
Utilized Microsoft Office tools to document, report, and manage customer interactions and data.
Collaborated effectively with team members across different roles and communication channels.
Adjusted to different customer service platforms, roles, and communication methods.
Zero variance
IntouchCx
TTEC
11th grade
9th - 10th grade
Pre-basic and Basic Education
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