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Gabrielle
Operations & Client Relations Specialist with 5+ years in healthcare & customer service
Contacto
Competencias
Applied process optimization techniques in operations management and administrative workflows.
Provided front-line support, client account management, and end-user assistance in healthcare and customer service settings.
Developed and delivered training plans for staff on medical procedures and system use.
Utilized data analysis tools and AI to optimize operations and generate reports.
Managed health accounts, performed insurance verifications, and handled case management processes.
Idiomas
Resumen
Experienced professional in healthcare and customer service, specializing in process optimization, client management, and team training.
Logros Clave
- Managed and optimized operations processes with a focus on automation and data analysis at VALATAM.
- Led training and development for staff on medical services and system procedures at CD Call Center.
- Handled client account management, insurance verification, and EMR implementation at EDGE.
Experiencia
Operations Assistant / Virtual Assistant
Process Optimization in Operations Management., Administrative & Scheduling Support, Process Coordination & Tracking., Automations and Data analysis.
Senior Client Relations Associate
Manage assigned health account, train added associates w client., Insurance verifications portals and EMR implementation, Answer clinic’s front line, schedule/organize appointments.
Bilingual Agent
Customer service agent - front line support, Client operations specialist - Vrbo account, Trainer on Vrbo account : onboarding new agents
Client Support Specialist / Trainer
Developed and delivered training plans for staff according to medical services., Cold and warm calls, verification process // medicaid - medicare related, Provided training on systems, procedures, and customer service skills.
Bilingual Coordinator
Live medical evaluation assistance and resolution over the phone., Back-end operations team, Financial operations on case management.