Experienced data analyst with 4 years in analyzing and visualizing complex datasets to support business decisions. Skilled in SQL, Tableau, and strategic analysis. Adept at cross-functional collaboration and delivering clear, effective insights.
Utilized statistical tools to interpret complex datasets and generate actionable insights.
Created interactive dashboards and visual reports using Tableau and Power BI to facilitate data-driven decisions.
Designed queries and maintained databases to extract and manage large datasets efficiently.
Conducted industry analysis, surveys, and competitor benchmarking to support strategic planning.
Cream Agency
Supported the execution of live events by managing guest entry, scanning tickets, placing wristbands, and providing on-site guidance., Delivered a seamless front-of-house experience with a warm, proactive approach, contributing to high-quality cultural productions.
McKinsey
Provided high-level administrative support to partners and consultants, managing complex and constantly shifting calendars, coordinating internal and client-facing meetings, and organizing domestic and international travel logistics., Handled confidential communications, prepared materials for strategic sessions, and prioritized tasks in fast-paced, high-pressure environments.
Auxis – OppLoans
Delivered personalized support for clients with on-hold requests, accurately identifying missing documentation or information errors., Guided users through necessary steps to complete their processes efficiently.
FedEx
High School Diploma
Mechanical Engineering
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Prepared and delivered reports and insights to stakeholders, ensuring clarity and actionable understanding.
Provided tailored support in billing processes, resolving charge discrepancies and ensuring compliance with internal policies and commercial agreements., Assisted customers in interpreting invoices, clearly explaining payment options and administrative procedures.
Amazon
Handled inquiries related to products, shipping, and returns, offering quick and effective solutions in a high-volume environment., Promoted to Team Supervisor after three months, managing escalated cases, supporting agents with complex situations, and ensuring quality and response time KPIs were met.
