Gaizka - Customer Service Specialist with expertise in data analytics & team leadership
Cali, Valle del Cauca Department, Colombiaen
Gained extensive experience across multiple customer service sectors including intake specialization.
Proficient in Microsoft tools and Data Analytics, enhancing service quality and operational insights.
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Resumen
Experienced customer support specialist with a strong background in data analytics and team development, proficient in Microsoft tools and process improvement.
Video Resume
Logros Clave
- Demonstrated leadership skills with a focus on team development and communication.
Habilidades
Customer ServiceExpert
Utilized empathy, proactive communication, and work under pressure in diverse customer support roles.
Data AnalyticsAdvanced
Applied Microsoft Power BI and data analysis tools to inform decisions and improve customer service processes.
Team LeadershipIntermediate
Led team development initiatives focusing on communication and operational efficiency.
Microsoft Tools ManagementAdvanced
Proficiently managed and utilized Microsoft Office suite and related tools for customer interactions and analytics.
Idiomas
Spanish(native)English(C1)
Experiencia
Customer support representative
Task us
Bilingual Customer Service Agent
Teleperformance
Bilingual Customer Service
Foundever
Educacion
Bachelor of Science Degree
IT Technician Degree