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Valeria
Customer Service Professional with 5+ years in Retail & Hospitality
Contacto
Competencias
Provided exceptional support by addressing client needs, resolving issues, and offering product recommendations.
Processed various forms of payment accurately and maintained secure cash drawer management.
Conducted inventory counts and maintained records for stock levels and product databases.
Reviewed budgets, prepared invoices, and managed data updates for operational needs.
Handled multiple responsibilities such as customer communication, order processing, and system navigation simultaneously.
Educación
Idiomas
Resumen
Dedicated professional experienced in customer support, cash handling, inventory, and administrative tasks across retail and hospitality sectors.
Logros Clave
- Managed high call volumes and addressed customer concerns effectively at Roosevelt Hardware Store
- Handled cash transactions securely and maintained accurate records at Jarquin Burger Restaurant
- Reviewed and updated budgets, invoice records, and inventory data across multiple roles
Experiencia
Budget, Inventory and Billing Assistant
Review and update budgets according to operational needs., Elaboration of the account balance, payments and pending collections., Constant updating of the database of existing products in the warehouse., Elaboration of receipts and delivery notes of merchandise., Constant updating of the database with monthly invoices.
Customer Service Representative
Manage high call volumes with clients by accurately addressing their concerns, providing products quotes and offering appropriate resolutions based on their needs., Excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients., Assist customers with returns, refunds and resolving transaction issues., Perform inventory counts by adding each item in stock and documenting in computer system., Maintain a balanced cash drawer, ensuring accurate accounting at the end of each shift., Detail payment options and explained price, receipt and billing details to customers. Handle cash with high accuracy and operated cash register to record transactions and sensitive information securely while processing payments through various methods (POS system) including cash, credit cards, and gift cards., Promote sales growth by assisting customers with product selection and offering knowledgeable recommendations. Help customers complete purchases and locate items.
Customer Service Cashier
Count money in drawers at beginning and end of each shift., Took customer orders and relayed them to the appropriate staff for accurate preparation and coordinated with kitchen staff to ensure accurate order fulfillment for takeout customers., Assist in inventory management by accurately tracking stock levels and replenishing merchandise as needed.