Geojit - Customer Support and Collections Specialist with 19+ years in Healthcare, Finance, and Customer Service

Proficient in addressing customer needs, resolving issues, and enhancing overall satisfaction.

Experienced in debt collection strategies, payment negotiations, and record management.

Effective communicator with colleagues and clients across diverse industries and platforms.

Skilled in managing high-volume workloads, documentation, and workflow optimization.

Processed insurance company denials by auditing patient file, researching procedures and diagnostic codes to determined proper reimbursement.. Worked healthcare provider to ensure accurate documentation, leading to timely reimbursement for service rendered. Reduced claim denials through verification of patient eligibility and coverage benefits prior to claim submission.. Developed effective communication with insurance companies to get prompt resolution of claim inquires and disputes.

Communicated effectively with colleagues and supervisor to resolve issues promptly and accurately.. Handled high volumes of incoming chat request professionally maintaining excellent organization.

Improve collections success by implementing effective strategies for contacting delinquent clients and negotiating payment plans.. Maintained accurate record of all collection activities, ensuring compliance with company policies and industry regulation.. Reduced bad debt losses through diligent monitoring of account receivable and timely follow-up with customers.