Dedicated professional with extensive experience in logistics coordination, customer service, and sales promotion. Skilled in optimizing processes, resolving issues, and fostering client relationships to drive business success.
Expertise in managing transportation processes, optimizing delivery schedules, and ensuring timely execution.
Proficient in addressing client needs, resolving issues efficiently, and maintaining high customer satisfaction.
Skilled in promoting products, increasing sales, and providing personalized client recommendations.
Capable of streamlining workflows, resolving queries, and enhancing operational efficiency.
Grupo Simplex
Coordinated communication between drivers and clients, ensuring timely deliveries., Resolved queries about cargo and optimized response times., Assisted drivers with vehicle or payment issues, enhancing operational efficiency., Oversaw logistics to ensure efficient loading and unloading of products.
Startek (Comcast)
Addressed customer inquiries regarding Comcast services, payments, and billing., Promoted and sold devices and services, contributing to increased sales.
Cervecería Hondureña
Managed a portfolio of clients, conducting calls to process orders., Increased sales volumes through effective product promotion., Provided personalized advice to optimize client sales and experience.
Tigo Honduras
Provided support for mobile and home telephony services., Managed plan changes and handled service additions or cancellations.
Undergraduate
High School Diploma
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Startek Honduras
Resolved issues related to telephone, cable, and internet services., Adjusted service packages and promoted tailored products to meet customer needs.