Results-driven professional with a background in customer support, account management, and legal case follow-up. Skilled in communication, problem-solving, and operational efficiency, committed to delivering exceptional service and building lasting relationships.
Expertise in addressing customer needs, resolving issues, and fostering positive client relationships.
Proficient in handling billing, contract renewals, and account support to enhance client satisfaction.
Strong ability to communicate effectively with clients and stakeholders, ensuring clarity and empathy.
Experience in managing multiple tasks efficiently, from client support to process improvements.
Allied Global (COMCAST)
Provided assistance and support with billing, payment arrangements, account management, general questions in regards to our products, services, contract renewals, retention and upselling.. Cultivated and strengthened lasting client relationships by providing detailed and comprehensive procedures for all company products, devices and services.. Provided technical support for device installations, troubleshooting and returns even though our job as sales agents was to do upsells or contract renewals.. Experience in selling all company products & services which included Internet upgrades, unlimited data, equipment upgrades, cable, home phone service, home security & xfinity mobile (phones & simcards).
Justpoint Law
Contacted and screened claimants who submitted intake forms for active mass tort lawsuits to determine eligibility.. Ensured claimants felt heard, respected, and supported through empathetic and professional communication.. Developed strong rapport with claimants suffering from severe medication side effects and life-altering conditions.. Conducted web research to verify medical facilities and healthcare providers, obtaining accurate addresses and contact details.
Justpoint Law
Maintained consistent communication with claimants to provide case updates and reinforce trust throughout the legal process.. Collected missing and supplemental medical information to strengthen claims and support case development.. Ensured accuracy and completeness of medical records by coordinating directly with claimants and verifying documentation details.
Primary School Diploma
High School Diploma
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W.B. Logistics Service
Greeted national and international tourists at all ports of entry (Phillip Goldson International Airport, Border Management Agencies and Maritime Travel Agencies).. Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.. Cultivated and strengthened lasting client relationships by providing detailed and comprehensive information on Rental Agreements and traffic regulations to ensure a pleasant experience.. Delivered luggage to their respective Resorts/Vacation Homes in a timely manner and in compliance of customer's needs.. Maintained vehicles in optimum conditions to guarantee customer satisfaction at all times.. Provided detailed information regarding logistics of transportation and tours of all sites of interest both nationwide and international.
Lithium P.D.
Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.. Established, optimized and enforced business policies to maintain consistency and high-quality standards across operations.. Cultivated and strengthened lasting client relationships by providing detailed and comprehensive procedures for services required on mobile devices and laptops.. Improved productivity and efficiency for carrier unlocks, software and hardware repairs/upgrades by constant research on latest mobile updates.. Provided customer support via calls, text and social networks upon completion of services/repairs even after business hours.
