Gerardo - Data Analyst with 3 years of experience in financial services

Applied statistical methods to interpret data and generate reports for clients.

Built dashboards and tools in Excel and Tableau to visualize complex datasets.

Extracted and managed data from relational databases for analysis.

Utilized BI tools to develop reports and support strategic decision processes.

Reviewed and validated client documentation for vehicle sales, ensuring compliance with required processes., Managed incoming calls and chats, offering personalized support and resolving inquiries., Assisted in scheduling appointments and coordinating communication between clients and sales teams., Coordinated vehicle sales orders, ensuring timely document processing., Supported loan management and back-office tasks, ensuring accurate records and smooth information flow.

Provided customer support to clients in the United States and Canada via phone, addressing inquiries and assisting with vehicle rentals, account creation, application processing, and document submission., Managed reservations and facilitated vehicle searches, ensuring a smooth and efficient customer experience.

Cash management and customer service, responsible for the quality of products within the work area and excellent customer satisfaction, as well as the achievement of monthly objectives.