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Gerardo
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Competencias
Demonstrated experience with Instructional Design.
Demonstrated experience with Positive Reinforcement.
Demonstrated experience with Customer Service.
Demonstrated experience with Social Perceptiveness.
Educacion
Idiomas
Experiencia
English and Communication Skills Teacher
Conducted evaluations to measure performance and progress of students, providing guidance for areas requiring improvement., Participated in parent teacher conference to discuss developments of students and increase support., Supported student teachers by mentoring on classroom management, lesson planning, and activity organization., Enhanced learning experiences by incorporating digital tools and resources tailored to the needs of special education students.
Customer Service Representative Specialist
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns., Exhibited high energy and professionalism when dealing with clients and staff., Handled escalated calls professionally by remaining calm under pressure while working towards mutually agreeable resolutions for all parties involved., Clarified customer issues and determined root cause of problems to resolve product or service complaints.