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Gerardo
Customer Service & Sales Specialist with 5+ years in telecom and insurance
Contacto
Competencias
Provided support and assistance to customers in telecom and insurance sectors, resolving issues effectively.
Engaged in sales activities at Sirius XM-Concentrix, developing communication and persuasion skills.
Led team initiatives, peer supports, and training sessions to foster a collaborative work environment.
Applied problem-solving skills in customer interactions and team support roles to address challenges.
Effectively communicated and built rapport with customers and team members across multiple roles.
Idiomas
Resumen
Experienced in telecom and insurance sectors with a proven track record of leadership, customer support, and sales. Skilled in team support, problem-solving, and interpersonal communication.
Logros Clave
- Progressed from Customer Service Representative to Team Leader and Senior Advisor at Florida Blue, demonstrating leadership and role expansion.
- Handled diverse roles including Sales at Sirius XM-Concentrix and Customer Service at Boost Mobile, showcasing adaptability across telecom and insurance sectors.
- Contributed to team support through peer assist, floor support, and training, emphasizing collaborative skills and knowledge sharing.
Experiencia
Sales representative
Sales representative.
Customer Service
Customer Service
MCC customer service advocate
MCC customer service advocate., Peer assist., Floor support., Team Leader., Senior advisor., Flex trainer