View Gerardo's professional profile on CazVid.
Demonstrated experience with CRM Software.
Demonstrated experience with Microsoft Office Suite.
Demonstrated experience with Active Listening.
Demonstrated experience with Bilingual Communication.
OneLink S.A. de C.V.
Responsible for driving sales through customer engagement, promoting flight packages, and assisting with reservations., Assisting customers with changes on their reservations (dates, names, itinerary, etc.)
Koodo Mobile (Telus International)
Provide exceptional customer service through inbound and outbound phone calls, ensuring a positive customer experience., Resolve basic technical issues related to telecommunications, network, and mobile device troubleshooting., Advise customers on available plans for renewals, new contracts, and plan upgrades, offering tailored solutions to meet their needs., Conduct credit analysis to assess and approve customer applications for credit, ensuring compliance with company policies.
Chime (Teleperformance S.A. de C.V.)
As a Customer Service Representative, I assisted customers with inquiries regarding their bank accounts, transaction history, basic platform troubleshooting, and updates to account details or personal information., As a Disputes and Claims Agent, I verified information related to unauthorized charges and assessed the validity of claims based on company guidelines and policies.
Accounting Technician
Basic Education
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English 4 Call Centers (E4CC)
Taught English to students across all proficiency levels, from beginner to advanced., Monitored student progress through various activities to develop language skills, identifying those with lower performance for personalized follow-up., Tailored teaching methods to engage students and increase their motivation and commitment., Provided constructive feedback both in and outside of class through comments, reports, and progress charts, offering insights into class and individual student development for both students and supervisors.
CharterUP (Outsourcing Services International)
Coordinated logistics by ensuring all route, itinerary, and trip requirements were gathered accurately, following DOT regulations., Maintained constant communication with customers to ensure timely delivery of all necessary information and prevent inconveniences., Assisted customers and third-party providers with insurance inquiries and documentation to guarantee full coverage before trips began.
