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Gerardo
Customer Service Rep with 2+ years in Sales and Client Relations
Video resume
Contacto
Competencias
Provided effective support and communication to clients, ensuring satisfaction and issue resolution.
Engaged in identifying potential clients and fostering relationships to support sales growth.
Demonstrated strategic communication techniques in dynamic environments to build trust and identify opportunities.
Focused on establishing and maintaining professional relationships to support business development.
Educacion
Resumen
Experienced professional with over two years in customer service, sales development, and appointment setting, skilled in relationship building and strategic communication.
Logros Clave
- Accumulated over two years of diverse experience in customer service, sales development, and appointment setting.
- Developed strong relationship-building skills resulting in improved client engagement.
- Utilized strategic communication to identify growth opportunities and generate results.
Experiencia
Quality Engineer
Assisted in monitoring quality assurance processes in alignment with automotive industry standards, supporting cross-functional teams in problem-solving, process audits, and continuous improvement initiatives., Supported the implementation of quality assurance processes aligned with IATF 16949 and ISO 9001 standards., Collaborated with cross-functional teams to identify and resolve production quality issues while supporting supplier quality audits., Assisted in the creation of quality documentation and reporting tools to support operational metrics., Gained hands-on experience in root cause analysis (RCA), corrective action plans (CAPA), and problem-solving tools such as 8D and Six Sigma.
Remote Medical Interpreter
Delivered real-time interpretation during medical consultations, surgeries, and emergencies, ensuring precise, HIPAA-compliant communication between English-speaking providers and Spanish-speaking patients., Enabled effective medical communication across diverse clinical environments, supporting access to healthcare services for Spanish-speaking patients in the U.S. through real-time interpretation., Adapted to high-pressure clinical settings—including emergency care, pediatrics, and chronic disease management—by applying advanced memory and note-taking techniques to ensure accurate and culturally sensitive interpretation., Strengthened patient understanding and provider trust, directly contributing to improved care outcomes and service accessibility in bilingual healthcare settings.
B2B Appointment Setter / Medicare Outreach Specialist
Conducted outbound outreach to U.S.-based clients and senior citizens, qualifying leads for business appointments and Medicare benefit programs., Managed up to 200 daily calls to screen potential clients, ensure eligibility under U.S. healthcare regulations, and match them with personalized service options to enhance customer experience and conversion rates., Utilized CRM systems to track interactions, maintain client records, and support data-driven campaign improvements., Gained insight into scalability and performance during short-term pilot campaigns, while contributing to the successful qualification and transfer of over 228 individuals for Medicare services.